Shipping
1.All the northface items will be shipped within 48 hours after we confirm the payment
and shipping address (your shipping address should be the same as your invoice address when you pay by credit card).
2.Free shipping to all over the world, it takes about 7 business days to arrive in
the US, around 9 days to European countries and Canada.
3.After shipment, you will receive the tracking number from our system, you can
also track your goods on tracking linkwe offer. If there is no information, you can contact us for help.
Return policy
All ordered items are the right items you pick here. We promise you of the right orderpackage.
We will check carefully before we send out, so we only accept return and exchange when we
send wrong or damaged items, please be noted!All items sent back to us must be in their original
condition i.e. not altered or washed,with all tags attached. We do not cover the shipping cost of
returns or exchanges of right order package,you will be responsible for the shipping
and handling costs. Additionally, we recommend that you add tracking and insurance for
your own protection, as we are not responsible for lost shipments. All returned merchandise
should be sent to the shipping address we email you after you get our feedback here!
Shipping agents
We use the services of USPS and EMS to deliver your package straightly to your door.
Upon shipment, you will receive
an email message with your order confirmation number and
your shipping tracking number. With this tracking number you can track the process or your
order at any time on the shipping company's website. You will also receive from our
order tracking officer, a regular email update on the status of your shipment until its arrival.
Packaging
Northface are packaged carefully by our shipping department so that the items are
safe from any harm.It is generally accepted that it is necessary to design and manufacture
perfectly,but delivering them inthe samecondition is alsovery important. This is why this
careful packaging of northfaceby our clerks is necessary before they get picked by the shipping agent.
Delivery time
You will usually receive your package in 7 to 10 business days from the time you place your
order,of course after wehave received your payment. Please keep in mind that due to cargo
rotation it may take up to 3 days before the onlinetracking module shows your tracking number.
Order Cancellation
Cancellation of an order can only be requested before the order has been dispatched. Because
we usually handle all orders as quickly as possible within 6-8 hours after orders being placed,
so we are not always able to cancel an order after it is placed.Hope you can understand in
this key point. Cancellation requests after the order has been dispatched will be treated in
accordance with our Return Policy.
Friendly Notice:
If you do not receive your 10-digit tracking number within 3 days after placing your order,
your e-mail server may have seen it as spam.
In this case, please contact us for assistance in orders' tracking.
Delivery information
Writing down a correct shipping address is extremely important when placing an order,
since it is a contact number and an email address. We are not responsible for reshipment
if you provide us with a wrong address. We are not responsible for any import tax
charged on your package, though we are generally willing to find a compensation for
our clients. Delivery is guaranteed, in the event that your package is lost or seized we will
reship once at our expense.
Track your order
A tracking number will be sent to you via e-mail when your order is shipped.
You may use your tracking number to view the status of your order
(Instructions will be given to you via e-mail).
You will also get regular updates from our tracking officer on the status of your shipment.
Would you have any additional shipping inquiries, please do not hesitate to contact us at service@thenorthfaceonlineoutletsale.org
